To be real, these are free to use email accounts and you retain full responsibility to ensure that your security and alternate contact info is valid to prevent this, as well as ideally using MFA. In recent years, the process for unlocking or unfreezing accounts went towards scripts and algorithms to do so when before there was an actual internal escalation site that had several different avenues to unlock a Microsoft account (as it doesn't exist anymore, there were options for celebrities or friends/family among those support avenues). But my hopes are low and I'm ready to sell my Xbox and never use a Microsoft service again for as long as I can avoid it.Īs a Microsoft employee that's very well versed in these situations, you won't like what I'll have to say. Not sure why I'm posting here but hopefully someone will see it and can do something about it. And having 0 communication with you customers is absolutely ridiculous. If they were worried about something with my account we not email me and get me to secure it? Why jump straight to closing it for good. I haven't done anything wrong with my account. Such a ridiculous way to treat a customer. I went through the online form for gaining access to your account again as well (dont know what made them reinstate it, but it worked in the end). A few days later I got an email telling me to reset my password, and it worked. I literally spent an hour on with one manager making him assure me something would happen. Update: I realize this is much later but people have been messaging me about how I got it reinstated and I'm terrible at checking my DM on reddit so this what happened with me: I was just persistent with them, I kept calling and escalated to the managers. But whats the point? Owen clearly told me they will never tell me what went wrong with my account and I can never ask any questions about it. Don't get me wrong, the guy was nice about it, but just absolutely useless. Told me to just resubmit the form about regaining access to my account. Got on the phone again with Microsoft support for the last hour. It's been 7 days (they said it would take 24 hours) I have yet to hear a reply about recovering my account. So now I can't get access to my 100s of dollars worth of games on my Xbox account.
I get a reply from Owen again saying this. And I can't imagine I've done anything so egregious unknowingly either. I honestly haven't done anything wrong with my account, especially not anything that I did knowingly. I reply to the email explaining the situation. Get an email confirmation about that form saying they'll contact me in 24 hours about my account.Ībout a week later I get this wonderful email in response to that first form I filled out about getting my account reinstated:
I called Microsoft customer support about it at this time and they got my to fill out another form about account recovery which I did. I'm told I'll get a reply in 24-48 hours about it. So I do that, and have to create another account so that can contact me somewhere. So I logged in to try and verify my account but it wouldn't let me saying I would have to fill out a form to try and get it reinstated. Then when I tried to log in I got the same problem with my account being temporarily suspended. Went on to play Xbox for the next day or two. When I logged in I saw a bunch of successful log in attempts from Malaysia repeatedly.
About a week ago I tried to get on my Xbox and it said there was an issue and I had to go to my browser at to get it working again. The services I use are Xbox (heavily), Skype, and logged into my account my two PC's. I have had my Microsoft account for years, associated with my Gmail which I've had for even longer. Posting here as a last ditch effect since Microsoft has been absolutely useless in helping me thus far.